Refund Policy

Last updated:

uhhh.ai sells one paid product: a Pro subscription that unlocks cloud-based features, plus an optional lifetime purchase. This page explains when and how we issue refunds.

Subscriptions (monthly and annual)

  • 14-day money-back guarantee on your first paid charge. If uhhh.ai Pro isn't for you within 14 days of your first charge, email support@uhhh.ai with your order ID and we'll refund you in full, no questions asked.
  • Renewals (every charge after the first) are not refundable. To avoid being charged for a new period, cancel before your renewal date — your access continues until the period you've already paid for ends.

Lifetime purchases

  • 30-day money-back guarantee. If you change your mind within 30 days, email support@uhhh.ai with your order ID for a full refund.
  • After 30 days, lifetime purchases are non-refundable.

How to request a refund

Email support@uhhh.ai with:

  1. Your order ID (from the receipt Paddle emailed you)
  2. The email address you used to purchase
  3. Optionally — what didn't work for you, so we can fix it

We aim to respond within 2 business days. Approved refunds are processed by Paddle and typically appear back on your original payment method within 5–10 business days.

Cancellation vs. refund

  • Cancel= stop being charged in the future. Self-serve via the customer portal linked from the desktop app's settings.
  • Refund= return money you've already paid. Subject to the windows above.

Merchant of record

Paddle.com Market Limited is the merchant of record for all uhhh.ai purchases. Charges and refunds appear on your statement as Paddle*Uhhh.ai (exact wording varies by issuer). Disputed charges should be raised with us first at support@uhhh.ai before contacting your bank — we'll typically resolve faster than a chargeback dispute.

Questions

Email support@uhhh.ai.